Table of Contents
Section 1: AndroidTM FAQ
Section 2: iPhone® FAQ
Section 1: Android™ FAQ
I am receiving a “Download unsuccessful” message when attempting to download an Android Market app. What can I do to resolve this issue?
- Restart your phone, then try downloading the app again.
- Confirm that there is connectivity on your device (contact your mobile service provider if you aren’t connected).
- Wait 10 minutes and try your download again.
My Android Market application is stalled at “Starting download.” What can I do to complete my download?
- Confirm that there is connectivity on your device (contact your mobile service provider if you aren’t connected).
- If downloading a paid application, confirm that your credit card information is up to date by logging in your GoogleCheckout account.
- Make sure that your phone is logged in to Google Talk by following these steps:
- Go to your phone’s app launcher, and press the Talk app.
- If you’re already logged in to Talk, press Menu and then touch Sign Out.
- Launch Talk again to sign in.
If unsuccessful after attempting these steps, let us know and we’ll be happy to investigate further.
I requested a download from the Android Market website, but it never started.
Confirm that there is connectivity on your device (contact your mobile service provider if you aren’t connected).
- If downloading a paid application, confirm that your credit card information is up to date by logging in to your Google Checkout account.
- Make sure that your phone is logged in to Google Talk by following these steps:
- Go to your phone’s app launcher and press the Talk app.
- If you’re already logged in to Talk, press Menu, and then touch Sign Out.
- Launch Talk again to sign in.
- Make sure that your phone has enough available space to install the app. If necessary, try uninstalling some existing applications or moving them to your SD card.
- Try requesting the download again using Android Market from your device.
My Android Market disappeared after the Android 2.2 Update
We’re working with carriers and device manufacturers to resolve the issue and restore your access to Android Market. In the meantime, if you’d like to resolve the issue immediately, we recommend performing a factory data reset on your device. Please note that this will reset your device to its original state, and while your media content (photos, music, etc.) will not be deleted from the SD card, applications and their related data will be uninstalled. To perform a factory reset:
- Go to Home > Menu > Settings > Privacy.
- Press Factory data reset.
- Press Reset Phone.
Your phone will restart and after everything resets you’ll be able to access Android Market again. Note that in some devices the “Factory Data Reset” option may be located under a different menu item, such as Phone Storage.
Section 2: iPhone® FAQ
How do I verify system requirements for my iPhone?
- Make sure the application is compatible with your iPhone software.
- Check the system requirements in the App Store.
- Check your iPhone software version using Settings > General > About.
- If the application requires a newer version of the iOS than the one you are using, use iTunes to update your iPhone.
- For issues downloading or syncing applications, make sure you are using the latest version of iTunes.
How do I update the applications for my iPhone?
- On iPhone: Open the App Store and tap Updates. If updates are available, tap Update All.
- When prompted, enter your iTunes Store account information. iPhone will then download and install the applicationupdates.
- Some applications may require a Wi-Fi connection to update.
- In iTunes: Select Applications in the left column.
- Available updates usually appear in the lower right of the iTunes window, otherwise click Check for Updates.
- Click Download All Free Updates in the upper right of the window. iTunes will then download the application updates.
- Sync your iPhone with iTunes to install the updated applications.
I am having issues with a particular application, how can I remove it from my iPhone?
To avoid losing any application data, first sync your iPhone with iTunes to back up your information.
- Touch and hold any application icon on the Home screen until the icons start to wiggle.
- Tap the “x” in the corner of the application you want to remove. You may be prompted to rate the application.
- Tap Delete to remove the application and all of its data from your iPhone.
- Press the Home button to lock the Home screen icons again.
- Proceed to the next step to reinstall your application.
How do I reinstall an application from my iPhone?
- Open the App Store on iPhone and locate the application to reinstall. If it is a free App, tap Free and then Install. If it is a paid App, tap the price and then Buy.
- If prompted, enter your iTunes Store account information.
- If you previously bought the application, you are prompted to download it again for free. Tap OK and iPhone will download and install the application.
- After the application is installed, check to see if your issue is resolved.
